Returns & Refund Policy
At Yunomi, we strive for the highest quality in every harvest; however, due to the perishable nature of tea and food items, we only accept returns for damaged or incorrect products. If your order arrives compromised, please contact us within 14 days of delivery to initiate a replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the damaged packaging or the incorrect item received for our quality control review.
Wait for Authorization
Our team will review your request within 48 hours and provide a return authorization code if applicable.
Receive Refund or Exchange
Once approved, we will process a full refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing