Frequently Asked Questions
Everything you need to know about shopping at Yunomi
How do you ensure the freshness of your food products?
We work directly with small-scale farmers and artisanal producers to ensure minimal storage time. All products are vacuum-sealed or nitrogen-flushed at the source to preserve peak flavor and aroma during transit.
Do you offer international shipping?
Yes, we ship our premium selections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept returns on opened items. However, if your order arrives damaged or if there is a quality issue, please contact us within 7 days for a full refund or replacement.
Are your products organic or pesticide-free?
Many of our products are certified organic or grown using traditional sustainable methods. You can find specific certifications and cultivation details on each individual product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.